Our Customers Say . . .
“HIGHLY RECCOMMENDED! The process is simple and automated. We receive a quick turn around of the statement to the member.
The Electronic statement availability is my favorite part. My e-statement is available within the same day of sending them the file.
I also receive a CD with the statement in a PDF to our image server almost in one week. Now that is great service!”
No one likes to switch member statements, prior to moving to BIT I had gone through 2 statement vendors in 2 years. I was very hesitant to do so again but the quality that I was experiencing forced me to re-evaluate BIT statement processing. BIT worked with Kitsap to re-design the statement and worked with Kitsap until we were satisfied. The one thing that I have always been impressed with is the quality assurance at the production line. On more then one occasion I received a call half way through the run that our credit union had sent a file with dates that did not match the processing period. These statements were caught before they were dropped in the mail and we were able to correct the problem prior to sending them to our members. I have always received outstanding service from BIT regardless who I am working with in the office. Today statement processing and delivery are a "no brainier" for me don't even worry about the month-end cycle.
We have since moved e-statements and all of our daily notices to BIT again, a seamless transition.
Do not think you will be sorry for the move.
“I want to thank BIT for making the monthly statement processing so easy. It only takes a few minutes each month to get statements in members’ hands. All I do is spend a few minutes setting up the job online, make a few clicks on the Symitar Cruise System, encrypt the file and send to BIT. The friendly and helpful staff at BIT virtually holds my hand through the whole process.”
The statements look great. I can't believe how much better they are than our current statements. I sent in a revision on the HELOC ones. These are the statements that cycle this week.
I still can't get over how great the statements look.
First of all, thank you, thank you, thank you, for first, catching the issue and then, of course fixing it promptly. You make it so easy for me to be a BIT reference, because I can think of so many examples when you come to our rescue!
Senior Vice President/CFO